OTHER INFORMATION

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Refund Policy

Student default

If you have paid your tuition fees and are unable to commence study, you should request a refund of program/ Course* fees.

The University will refund all or part of your fee on the following basis:

  1. If you do not meet the conditions of your Offer of Enrolment or are unsuccessful in obtaining a visa a full refund will be made.
  2. If you cancel your place at least 28 days before your course starts, all tuition fees paid are refundable less an administrative fee:
      • of 20% for ELICOS Courses
      • of 10% for all other Courses
  3. If you cancel your place less than 28 days before your course starts or withdraw before census date, 50% of tuition fees paid are refundable.

Any such refund will be paid within 4 weeks after receipt of your completed Request for Fees Refund Form.

If you withdraw after census date norefund is payable.

University Default

You have 2 options:

  1. Full refund of fees

Pursuant to the provisions of the National Code 2007, the ESOS Act and the ESOS Regulations, the University will refund all of your fees if:

  • the course does not start on the agreed starting day; or
  • the course ceases to be provided at any time after it commences but before its completion; or
  • the course is not provided in full because a condition has been imposed on the registration of the University on CRICOS, or the registration has been suspended or cancelled, and you have not withdrawn before the occurrence of any one of the events stated above.

Any such refund will be paid within 2 weeks of the day on which the course ceased being provided.

  1. Alternative Course

You may be offered an alternative course at the University at no extra cost to you.  We will ask you to sign a document to confirm your acceptance of the placement in another course.

Fee Remissions

The University can, in special circumstances, remit an international student fee.

If you withdraw from a unit and/or course after the unit census date you remain liable for tuition and/or student contribution amounts. You will also record a fail grade against the unit or units concerned. Under normal circumstances you will not be entitled to a remission.

Applications for remission are assessed on a monthly basis by the Fees Remission Committee. The Fees Remission Committee undertakes the assessment, approval and advice to students on applications for remission.

Continuing Students

If you have attended for one or more semesters of study you are considered to be a continuing student.

If you make payments in excess of the cost of your tuition fees or have varied your enrolment before the applicable census date you may be entitled to have any additional money refunded. If you are eligible you will receive a credit notice after census date.

You will have 2 options:

  1. Apply for a refund, or
  2. Elect to have the credit amount transferred to the next semesters fees.

Transfers within University of Tasmania

Students may request for course money to be transferred if all of the following conditions are met:

  1. Student has met entry conditions to commence another course early
  2. And the next intake/ start date of the second course has resulted in the student having to cut short his/her current course in order to commence the second course on time
  3. Student has been granted approval by the English Language centre to transfer course

Any such refund is at the discretion of the Director of International Services.

Please note that this refund agreement, and the availability of complaints and appeals processes, does not remove the right for the student to take action under Australia's consumer protection laws. In the event a student wishes to dispute the decision on a refund of tuition fee, the student has the right to the University's dispute resolution processes, which do not limit the student's right to pursue other legal remedies.

*A ‘Course’ for English Language centre means the total period of study as shown in the Offer of Enrolment and/or the Confirmation of Enrolment (CoE).