OTHER INFORMATION

Information about ELC, UTAS, Tasmania and more...

Complaints Procedure

If you have a complaint about the ELC on an administrative, academic or attendance issue:

  1. Talk to the Student Adviser who will help you to make a formal complaint in writing.

  2. Within 20 days you can meet with the Centre Manager. You have the right to be represented and supported by a nominee e.g. Student Adviser or a friend in any meeting. After the meeting you will be given a written statement about the decision and the reasons for that decision.

  3. If you feel the complaint has not been resolved, you can write to the Director of Studies. The Director of Studies will review the complaint and the grounds for appeal. There may need to be a meeting with you to resolve the matter.

  4. If the complaint is still not resolved, and you wish to seek a review of the decision of the Director of Studies you can formally pursue a complaint under the provisions of Ordinance 8 - Student Complaints (see Part 2.2). For further information about student complaints see the University of Tasmania's student complaints website.